HealthSaver+ payments: Frequently asked questions
How do I pay for point-of-sale transactions using my HealthSaver funds?
You can use Scan to Pay with HealthSaver on the Momentum App to pay with your available HealthSaver funds.
Click here to view the wrap, which provides screenshots and explains the steps to follow. Alternatively, follow the process below:
- Log in to the Momentum App, and select Momentum Medical Scheme;
- Tap on Scan to Pay with HealthSaver;
- The camera on your device will open and you will be able to scan the QR code; and
- The amount will appear on your device for you to approve, or you will be prompted to enter the amount and approve the transaction.
Not all providers are Scan to Pay enabled. For added convenience, you can order a physical HealthSaver card via the Momentum App, or by calling 0860 11 78 59 , to transact with these providers.
I currently have the Momentum App on my device but I can’t see the Scan to Pay from HealthSaver feature. What must I do?
Make sure that you have the latest version of the Momentum App on your device. If not, check for the update in your app store. If you can’t view the Scan to Pay with HealthSaver feature after updating your Momentum App, you may need to delete the app and reinstall it.
I currently don’t have the Momentum App on my device; how do I download it?
Download the app from your device’s app store:
Is there a limit on how much I can spend when using Scan to Pay or the HealthSaver card?
There is no maximum amount you can spend, however it is limited to the available funds in your HealthSaver account.
What is a QR code?
A QR code (Quick Response code) is a type of two-dimensional barcode consisting of black squares arranged on a white background. They can be scanned using a camera or a QR code reader app on a smartphone. When scanned, the QR code allows for immediate payment from your HealthSaver account at point of sale.
Which QR codes are currently compatible with Scan to Pay?
Healthcare providers and merchants can currently accept payments if they display any of these QR codes: Scan to Pay, Masterpass, SnapScan, Zapper, Pay@, FNB QR, EasyPay or Netcash.
How do I access the QR code when making a payment from HealthSaver?
The cashier at the practice or merchant will provide you with the QR code to scan. Log in to your Momentum App, select Momentum Medical Scheme and then tap on Scan to Pay with HealthSaver. The camera on your device will open and you will be able to scan the QR code. The amount will appear on your device for you to approve, or you will be prompted to enter the amount and approve the transaction.
Can my dependants access my available HealthSaver funds?
Yes, your dependants, including your spouse and children (who are 18 years and older), can use Scan to Pay with HealthSaver on the Momentum App. If they do not have the app, they will need to download it and register as an online user. Alternatively, you can order a physical HealthSaver card and activate it for your dependants to use.
What happens when children who are not living with their parents, or who are studying, need to use HealthSaver funds for point-of-sale transactions?
Dependants who are 18 years or older can download the Momentum App and use Scan to Pay with HealthSaver. You can also order physical HealthSaver cards for your dependants to use when transacting. As the principal member, you will need to activate your dependant’s HealthSaver cards once they have been delivered.
Where can I use the QR code to pay with my available HealthSaver funds?
You can use HealthSaver approved providers, like hospitals, pharmacies, medical practitioners and vets who accept compatible QR code payments for point-of-sale transactions.
Can I still use my HealthSaver funds if my healthcare provider does not offer QR code payments?
Yes, you can. You can order a physical HealthSaver card via the Momentum App or by calling 0860 11 78 59, to pay providers, or your healthcare provider can submit the account via the usual claims process. Alternatively, you will need to pay the account upfront at the provider, and then submit your claim via the Momentum App or email at [email protected] , for reimbursement from your HealthSaver funds. Please remember to include your Momentum Medical Scheme membership number on the claim.
Will the QR code be for the exact amount, or will it round up or down to the closest rand?
The cashier at the practice or merchant will provide you with a QR code to scan. It will either be for the exact amount, or you will need to enter the amount when prompted on the Momentum App (for static QR codes).
What happens if I do not have data or access to Wi-Fi, how will I be able to scan the QR code?
You need minimal data to access the app and pay via the QR code. Alternatively, you can order and use a physical HealthSaver card, or pay upfront and submit the claim via the normal claims process.
Do any transaction fees apply when I use QR code payments?
No transaction fees apply.
Are there additional fees associated with the QR code payment solution, similar to the annual card fee?
No annual fees are payable for using the QR code payment solution.
If I apply for a HealthSaver account now, will I be able to use Scan to Pay via the Momentum App immediately?
Once your HealthSaver account has been activated and you have downloaded the app and registered as an online user, you will be able to use Scan to Pay with HealthSaver on the app, provided you have HealthSaver funds available. If you choose to request a physical HealthSaver card, it will be accompanied by simple instructions to activate it before you can transact. Part of the activation process will be to ensure that we have a recent copy of your ID on record.
Who do I contact if I have a problem when using Scan to Pay with HealthSaver or my physical HealthSaver card?
If you have any queries or need assistance, you are welcome to:
- chat to us on momentummedicalscheme.co.za ;
- WhatsApp us on 0860 11 78 59 ;
- email [email protected] ;
- call 0860 11 78 59 ; or
- visit momentummedicalscheme.co.za, and go to "Contact us" to join an online help session.