How do I prove my Momentum Medical Scheme membership?
Show your printed or digital membership card when you visit a healthcare provider. You can access your digital membership card on the Momentum App.
Who may I register as a dependant?
You can register the following dependants, subject to underwriting:
- your spouse by law or custom
- the life partner you have committed to and with whom you share a common household
- your own, step or legally adopted children under the age of 21. We need proof of dependency for dependants (excluding spouse) who are over the age of 21. The adult contribution rate applies to all dependants from the age of 21
- members of your immediate family for whom you are liable for family care and support. We need proof of these relationships and dependency.
Which changes to membership details do I have to submit to Momentum Medical Scheme?
You need to let us know in the case of:
- a change in your marital status
- the birth or legal adoption of a child, if you are adding the child to your membership
- any dependant who is no longer eligible for membership
- any changes to your or your adult dependants’ address or contact details
- removing or adding dependants on your membership
- changes to your bank account details (you need to complete and send us a Changes to bank details form, together with a copy of your ID).
How do I add a dependant?
Complete an Addition of Dependants form. If your employer pays your contributions, you need to inform your payroll department of any additions of dependants on your membership. Your employer then needs to provide us with these details.
What if I resign or retire and I have been a member through my employer and wish to remain on Momentum Medical Scheme?
Complete a Continuation of Membership form. You may continue your membership when you resign, retire, go on early retirement or retire due to ill health or other disabilities. When your employer terminates the entire company’s membership, however, you will no longer be eligible to remain on Momentum Medical Scheme.
What happens to beneficiaries when the principal member passes away?
Remaining beneficiaries must contact us to inform us of the death of the principal member. Dependants can choose to remain members of Momentum Medical Scheme and need to complete a Continuation of Membership form.
When does membership terminate?
You may resign from Momentum Medical Scheme by giving one calendar month’s written notice. Complete a Termination of Membership form. If you belong to Momentum Medical Scheme through your employer, they have to notify us by giving one calendar month’s written notice. We will terminate your membership if you or your employer fail to pay outstanding amounts due to us, if we get confirmation that you and/or your dependants committed fraud or we find that you have not disclosed relevant and material information, ie non-disclosure.
Where do I obtain the relevant form if I need to make changes to my membership?
Speak to your healthcare adviser, contact us via the web chat facility on momentummedicalscheme.co.za, email us at [email protected], send us a WhatsApp message or call us on 0860 11 78 59.
What do I do if I lose my membership card?
Access your digital membership card on the Momentum App or order a new printed card online by logging on to momentummedicalscheme.co.za. You may also contact us via the web chat facility on momentummedicalscheme.co.za, email us at [email protected], send us a WhatsApp message or call us on 0860 11 78 59.